Play nice.

Don’t use Pawfile to store, upload or share:

• anything illegal, or anything that infringes someone else’s rights (such as copyright or privacy);
• other people’s personal data without a valid reason, for example uploading someone else’s identity documents or records that have nothing to do with your pet’s care;
• malware, viruses or any file designed to harm devices or systems.

Sitter cards and co-carer invites are built on trust. Don’t:

• use a sitter card or invite to deceive people, for example by impersonating a vet, clinic, shelter or another owner;
• put false emergency or vet contact details on a card to mislead someone;
• try to guess, collect or enumerate other people’s sitter links or invite links;
• use a co-carer invite to gain access to a pet you have no role in caring for.

• No scraping, crawling or automated bulk access to Pawfile.
• No load-testing, stress-testing or denial-of-service attempts.
• No attempts to bypass rate limits, plan limits, access controls or authentication.
• No probing or scanning for vulnerabilities without our written permission.

If you see something that breaks this policy, use our report form or email [email protected]. Include the link involved and what you saw. We review every report.

If an animal is in immediate danger, contact your local animal welfare organisation or the police first.

Depending on how serious it is, we may:

• disable a sitter card link or invite;
• remove content;
• suspend or close the account;
• report illegal activity to the authorities.

Where reasonable, we’ll tell you what happened and why. If you think we got it wrong, email [email protected].